• +90 212 702 00 00
  • +90 532 281 01 42
  • I info@muayene.co
trarbgzh-TWenfrkadefaru

Confidential Customer Controls

Confidential customer audits or investigations are one of the most effective methods that allow businesses to see themselves through the eyes of their customers. Through these efforts, enterprises see the quality of their products and services according to the standards, understand the general situation of the points of contact with customers and determine how suitable they are to the business culture and how much they protect the vision, mission, principles and values ​​of the enterprise.

At the same time, through confidential customer audits, businesses see the failures in business processes before customers and have the opportunity to improve. By taking the necessary measures in a timely manner, it prevents customer losses.

In addition, confidential customer audits are used to see the service quality of competing enterprises and to make a comparison. In this way, the company sees its position in the sector more easily, determines its advantages and disadvantages compared to its competitors and seizes the chance to take the necessary actions in a timely manner.

In short, confidential customer audits are a method of research conducted to determine the status of the enterprises and the products and services offered at the determined critical control points.

Confidential customer audits or confidential customer surveys are generally performed to determine the performance of enterprises in achieving customer satisfaction and to evaluate the communication of employees with customers.

With these results-oriented studies that support performance, enterprises gain profit in the following areas:

      Determining the level of customer satisfaction

      Evaluating employee performance

      Observing the importance that employees attach to customers

      Watching competitors

      To determine the training needs of the business

      See if the business has achieved its goals

      To follow the development process of the business

Organizations that provide this service generally analyze the current situation for the whole enterprise or on a specific unit of the enterprise, or on a particular product or service or on a specific criterion and reveal the strengths and weaknesses of the enterprise. It also identifies areas of opportunity that are open to development.

our organization provides third party audit services to enterprises within the scope of audit services and conducts confidential customer audits within this framework. In these studies, and in compliance with the relevant legal regulations, standards published by domestic and foreign organizations and generally accepted audit methods.