Today, there is no field where computers are not used, computer services are not received. Not only for businesses that produce goods or services, but also for personal life, computers have become an important need for human life as much as air and water. Of course, being so intimate with computers brings some risks. Particularly for businesses, controlling these risks is important in terms of their competitiveness, market shares, production speeds and quality, opening up to global markets and many more.

From the outside bIt is important that organizations that provide these services, as well as those receiving interest transaction services, eliminate these risks and are in a more systematic working order. In this respect, the first standardization studies were initiated by the British Standards Organization (BSI). The BS 15000 standard is a standard that defines best practices and management processes in information technology service management. Based on this standard, which is based on the work of the Information Technology Infrastructure Library (ITIL), the International Standards Organization (ISO) later published ISO 2005 standards in 20000.

Organizations wanting to improve the quality of information management systems, service provider companies who want to prove that they provide better quality service to their customers inside and outside the country, companies wanting to establish a more consistent approach with the organizations providing these services, and also wanting to increase the efficiency of computing services and reduce the costs of computing businesses are turning to ISO 20000 standard.

In fact, this standard is a set of standards consisting of:

• TS ISO / IEC 20000-1 Information technology - Service management - Part 1: Features
• TSN ISO / IEC 20000-2 ... Section 2: Guidelines for the implementation of service management systems
• TS ISO / IEC 20000-3 ... Section 3: Guidance on the scope definition and applicability of the ISO / IEC 20000-1 standard
• TSE ISO / IEC EN 20000-4 ... Section 4: Process reference model
• TSE ISO / IEC EN 20000-5 ... Section 5: Sample implementation plan for the ISO / IEC 20000-1 standard

Businesses that implement the ISO 20000 Information Technology Service Management System standard will establish a systematic approach to how they will meet customer expectations, how to improve their performance, how to provide process-based operation, what methods they will apply to their customers and how to implement these methods.

The ISO 20000 standard is actually a process-based standard and can be easily integrated with the ISO 27001 Information Security Management System and the ISO 9001 Quality Management System.

This is the working life When it becomes dependent on information technologies, it is inevitable that IT services will become increasingly complex. This is why businesses need the ISO 20000 standard. With this standard, businesses increase service quality, give more confidence to their customers and provide corporate support, become aware of their computing assets and capabilities, increase service efficiency and reduce costs. But most importantly, it can use its resources more effectively and prevent unnecessary activities.