Third Party Inspections

Confidential customer audits or investigations are one of the most effective methods that allow businesses to see themselves through the eyes of their customers. Through these efforts, enterprises see the quality of their products and services according to the standards, understand the general situation of the points of contact with customers and determine how suitable they are to the business culture and how much they protect the vision, mission, principles and values ​​of the enterprise.

At the same time, through confidential customer audits, businesses see the failures in business processes before customers and have the opportunity to improve. By taking the necessary measures in a timely manner, it prevents customer losses.

In addition, confidential customer audits are used to see the service quality of competing enterprises and to make a comparison. In this way, the company sees its position in the sector more easily, determines its advantages and disadvantages compared to its competitors and seizes the chance to take the necessary actions in a timely manner.

In short, confidential customer audits are a method of research conducted to determine the status of the enterprises and the products and services offered at the determined critical control points.

Confidential customer audits or confidential customer surveys are generally performed to determine the performance of enterprises in achieving customer satisfaction and to evaluate the communication of employees with customers.

With these results-oriented studies that support performance, enterprises gain profit in the following areas:

•      Determining the level of customer satisfaction

•      Evaluating employee performance

•      Observing the importance that employees attach to customers

•      Watching competitors

•      To determine the training needs of the business

•      See if the business has achieved its goals

•      To follow the development process of the business

Organizations that provide this service generally analyze the current situation for the whole enterprise or on a specific unit of the enterprise, or on a particular product or service or on a specific criterion and reveal the strengths and weaknesses of the enterprise. It also identifies areas of opportunity that are open to development.

our organization provides third party audit services to enterprises within the scope of audit services and conducts confidential customer audits within this framework. In these studies, and in compliance with the relevant legal regulations, standards published by domestic and foreign organizations and generally accepted audit methods.

Third-party surveillance is the study by an impartial expert to assess whether the company's product or service production processes meet the relevant criteria and standards. The application levels of various management systems of the enterprise are determined by third party audits, nonconformities are identified, corrective and preventive actions are taken, and the status and improvement aspects of the processes are determined.

The aim of these studies is to determine whether the company is successful in the management systems applications. These management systems, Quality Management System, Energy Management System, Environmental Management System, Information Security Management System, Business Continuity Management System, Risk Management System, Supply Chain Security Management System, Social Responsibility Management System, Occupational Health and Safety Management System or Customer Satisfaction Management System. Third party audits also reveal certain nonconformities that the entity cannot see.

One of the services provided within the scope of third party audits is unannounced audits. These audits are carried out without the knowledge and knowledge of the employees in the company and the workflow is observed and determined very clearly by a third eye. In this way, it is determined that the employees act in accordance with the determined processes and the extent to which they comply with the criteria and standards, and how many employees accept and implement the vision and mission of the company.

Unannounced audits also quickly and clearly reveal a so-called business blindness.

our organization provides third-party audit services to enterprises within the scope of audit services and conducts unannounced audits within this framework. In these studies, and in compliance with the relevant legal regulations, standards published by domestic and foreign organizations and generally accepted audit methods.

In the work of our organization has a close cooperation focused on its development. It supports enterprises to increase their efficiency and efficiency in product and service production. In today's competitive conditions, the way to be ahead of competitors is to develop products and services in accordance with national and international standards and to keep customer satisfaction in the forefront.

In order for the certification bodies to carry out various certification activities to operate in this direction and the certificates they provide are valid and acceptable in national and international fields, they must be accredited from one of the domestic or foreign accreditation organizations. Accreditation bodies issue this authority after auditing the certification company and making sure that it meets the required criteria.

The scope, product diversity and risk status of the audits to be carried out at the headquarters of the certification body during the initial accreditation requests and during the renewal of the existing accreditation powers are determined by taking into consideration the branches and activities of this organization in foreign countries. If the certification body has other branches outside the headquarters, the branches that are considered critical during the first accreditation audit are also audited.

The main purpose of these audits is to determine the effectiveness of the accreditation activities of the certification body.

Witness inspections are carried out as follows:

• To measure the knowledge of the auditors working in the certification body
• See if auditors have mastered the certification program
• Understand whether auditors have the ability and competence to measure how effective the controls and tests the audited entity is attempting to perform

If the certification body does not have accreditation according to the ISO / IEC 17020 standard, witness audits are performed as audit of inspection activities and evaluation of management systems.

If the certification body is not accredited according to ISO / IEC 17025 standards, witness audits are performed only as monitoring of test activities.

During the initial accreditation audit of the certification body, at least one sub-product within the scope for which certification is applied must be inspected. However, the number of witness inspections may be increased depending on the breadth and complexity of the scopes applied for.

Witness audits are requested during the first accreditation request as well as during the accreditation renewal audits. Before these studies, the planning of the audits to be witnessed (ie the witness audit program) is absolutely carried out.

our organization It also provides third party audit services to certification bodies within the scope of audit services and carries out witness audits within this framework. In these studies, and in compliance with the relevant legal regulations, standards published by domestic and foreign organizations and generally accepted audit methods.

Supplier audits are handled within the scope of second party audit activities within audit services. In today's competitive environment and market conditions, the importance of the supply chain for business success cannot be argued. However, supplier companies must provide services in accordance with the quality policies and production standards determined by the processing. For this purpose, the audit of the supplier companies is necessary in order to achieve a certain production standard in the supply chain and to create a reliable brand image among consumers.

Supplier audits are based on policies, principles, principles, standards and business processes that the company determines. With the audits performed, the management and production approaches of the supplier companies have been put forward and the opportunity to intervene in time for possible problems and failures is provided.

From this point of view, supplier audits are a major gain for enterprises. First of all, auditing services, designed specifically for the enterprise, allow the enterprise to effectively monitor the supply chain. In addition to the international quality standards, environmental sensitivity and social responsibilities of the supplier companies, the level of fulfillment of the requirements of the enterprise is determined by these studies and the assurance of the enterprise is ensured. At the same time, these audits determine the deficiencies of suppliers and what management systems they should have.

Supplier audits monitor the performance of supplier companies, develop performance evaluation programs and increase their competencies. Furthermore, customer-oriented solutions are offered to ensure that suppliers comply with current quality, environmental and social responsibility standards.

Supplier audits can be summarized as follows:

• The supplier is much more well-known on-site
• The information about the supplier is verified on the spot
• It is determined that the infrastructure of the system and product documents submitted by the supplier to the company is sufficient.
• Non-conformities that are missed or not detected by the supplier are revealed.
• Improvement suggestions are provided to the supplier company through on-site determinations and it is ensured that they improve their processes.

our organization provides third party audit services to enterprises within the scope of audit services. One of the services given within this framework is supplier audits. In these studies, and in compliance with the relevant legal regulations, standards published by domestic and foreign organizations and generally accepted audit methods.